Shipping, Customs & Returns

Free Shipping to all the countries listed on our website!

We’re thrilled to offer free shipping to these countries! Your order will be delivered by our trusted courier within the specified timeframe, which is up to 30 days for our Made-to-Order footwear.

What to Expect

If there’s any delay due to stock issues or item availability, we’ll reach out to update you on a new delivery date or offer alternative options. If we’re unable to fulfil your order within 40 days, we’ll cancel it. Please note that delivery times may vary due to logistical or customs factors beyond our control, and we can’t offer compensation for late deliveries.

All orders come with delivery confirmation, so you can easily track your package. Please double-check your billing and shipping addresses when you place your order, as we can't reroute packages once they leave our warehouse. While we strive to ensure safe transit, we’re not responsible for lost or damaged packages.

Customs and Duties

For EUROPE: No additional duties or taxes.

For the INTERNATIONAL: Since items are shipped from Spain, you may incur customs charges and taxes upon arrival. Any delays or costs due to customs are the responsibility of the customer.

Returns Policy

Since each pair of shoes is custom-made just for you, we can’t offer returns. This ensures that every shoe is crafted to your exact specifications, reducing waste and allowing us to offer high-quality, affordable footwear.

Please double-check your size, color, and custom options before finalizing your purchase. If you’re unsure, our Size Guide is here to help.

If you receive a faulty or incorrect item, we’ll be happy to offer a replacement or refund in line with European consumer law.

For more details, please refer to our full policy [here].